Patient Information

What to Expect at a Veterinary Appointment

Knowing what you should expect from your first appointment with us will help to make the process more pleasant for both you and your pet.

Our Pet Care Philosophy

The veterinary team at Kay Animal Hospital is proud to be able to offer pet owners in Douglasville and the surrounding areas with the best possible care for their companion. 

Whether your pet needs a routine checkup or more serious medical intervention, our doctors and staff are committed to their work and to the health of your beloved pet. After all, animals are part of our family too!

Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

• What types of payment options are available?

  Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.

• Are there payment plans available for my pet’s care?

  We are proud to offer CareCredit and Scratchpay as financing options. They offer an easy application process that will give you results in minutes.

• Will I be provided with an estimate of costs?

  We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.

  We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.

• Should I call ahead to book an appointment?

  Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.

  In the event that your pet needs emergency care during our regular business hours, please contact us right away.

  Book Your Next Appointment

• What is your appointment cancellation policy?

  If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.

• When should I drop my pet off for surgery or boarding?

  Kay Animal Hospital opens its doors at 7:30 AM, an hour before our regular opening time, each day for boarding and surgery drop-offs. We ask that you bring your pet to us during this window of time when dropping them off for surgery or to start their time boarding with us. 

• What types of animals do you treat?

  We provide veterinary care for dogs, cats, and larger domestic pets like goats, sheep, or pigs.

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

• What are the fees associated with an emergency visit?

  A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.

  If further hospitalization, diagnostics, or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged. 

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.

Pet Owner Resources

Here are some helpful links for your pet's health.